Frequently Asked Questions
Everything you need to know about KINTO products, shipping, and care.
What materials are used in KINTO products?
We prioritize high-quality, durable materials including heat-resistant borosilicate glass, BPA-free copolyester, stainless steel, and natural wood to ensure longevity and safety.
How should I clean and maintain my drinkware?
Most of our glass and stainless steel products are dishwasher safe. However, we recommend hand-washing items with gold accents or natural wood components to preserve their finish.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and order weight.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
Are your tumblers and carafes microwave safe?
Our heat-resistant glass carafes and mugs are microwave safe. However, stainless steel travel tumblers and products with metallic leafing should never be placed in a microwave.
Can I purchase replacement parts?
Yes, we offer replacement lids, silicone rings, and glass carafes for many of our popular collections to help extend the life of your KINTO products.