Returns & Exchanges
At KINTO, we want you to be fully satisfied with your purchase. If your new teaware or home accessories aren't quite right, we offer returns on unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack with Care
Securely pack the unused items in their original KINTO packaging and include all inserts to ensure the products are protected during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing